D mail

Actual letters I have written and the actual responses I have received. Enjoy!

Name:
Location: Burnaby, British Columbia, Canada

Tuesday, January 31, 2006

Heinz Pork And Beans Reply

today.


Dear Mr. Peters:

Thank you for bringing to our attention the problem you encountered with our Beans with Pork in Tomato Sauce. We are most interested in any comment or criticism you may have and appreciate the time you have taken to contact us.

Our Quality Control Department advises that the pork contained in this product is salt pork, obtained from pork back. The main purpose of the pork back is to impart a pork flavour to the product and we find this cut to be most effective. For the most part, the absence of lean meat can be expected. Needless to say, we are sorry for any concern and inconvenience caused. We hope that in the future our products will meet your complete expectations, and your confidence will be restored. Please accept the enclosed store vouchers which we hope you will use with full confidence towards the purchase of an Heinz product.

Sincerely yours,

H.J. HEINZ COMPANY OF CANADA LTD.

Lise Speight
Consumer Services Representative

1 Comments:

Blogger Dairn said...

I got a big fat wad of nuthin'! But that's better than a kick in the pants or a lawsuit of some kind, I suppose.

5:17 PM  

Post a Comment

<< Home

Hit Counter
Hit Counter